The Indiana Department of Education Office of Special Education-Dispute Resolution Team (OSE-DRT) utilizes a dual database portal system as an essential component of its dispute resolution procedures designed to support general supervision and monitoring requirements under the Individuals with Disabilities Education Act (IDEA). System 1, Indiana Complaint, Hearing, and Mediation Process (I-CHAMP) is the public view and provides an online electronic filing system designed to enhance self-service features and make it easier and faster to learn about and use due process procedures. System 2, the internal customer relationship management (CRM), provides a database management system that tracks/documents the activities of users in a case from start to finish and notices parties involved; links associated with complaints, mediations, and hearings; preserves the records; generates unique reports as needed; provides notices of due dates to officers; and other features to support general supervision and monitoring.
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