Culturally Competent State Complaint Investigations

The State Educational Agency (SEA) is responsible for conducting independent, thorough complaint investigations, and crafting well-reasoned decisions.  It is an exercise in artistry and begins with an investigatory plan that seeks out information to answer all investigative questions.  Cultural and language competency is key to conducting competent investigations.  Develop ways to have these rich decisions serve as technical assistance to ensure that noncompliance does not persist.