Dispute resolution in early intervention is rarely simple — especially when Lead Agencies must distinguish between informal concerns, credible allegations, and formal complaints. In this session, participants will explore Connecticut’s approach to navigating this complexity within its IDEA Part C system. Through real-world scenarios and data-driven strategies, the presentation will walk attendees through decision-making considerations, communication strategies that support family understanding, and the use of informal concern tracking to strengthen system-level improvements. This session offers insights into building responsive and compliant dispute resolution practices that serve both families and systems.
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