Overview: In this two-part workshop (you may choose to attend one or both sections) we will be working through all parts of the formal written SEA complaint process. However, this is not the typical “sit and get” workshop. Please come prepared with items you want to work through amongst other SEA complaint investigators. We are always learning, so you can be a newer complaint investigator or one that has been investigating complaints for a while and are looking to improve your process. These sessions are geared towards complaint investigators and the only thing we ask is that you bring copies of:
- At least one redacted state complaint
- At least one redacted letter which describes allegations and asks for documentation (if your state does this)
- At least one redacted final complaint report
- At least one redacted closure letter (if your state does this)
Session 2: Coaching Tips for Complaint Investigators- Structuring and Writing Findings of Facts and Conclusions
This session gets into the structure and content of complaint reports. Do you want to restructure your reports, but you aren’t sure where to start? Do you need to work on condensing facts or are you unsure of what should or should not be included in a report? Do you struggle with the “findings/ determination” part of your report? This is your opportunity to get an insight into what other states are doing and lessons they may have learned over the years. Again, we will share tips and things we have found helpful during our time as investigators, but we will rely on members in this workshop to share their successes. This is not passive workshop! We will be working through these items and more as a group.