In this two-part workshop (you may choose to attend one or both sections) we will be working through all parts of the formal written SEA complaint process. However, this is not the typical “sit and get” workshop. Please come prepared with items you want to work through amongst other SEA complaint investigators. We are always learning, so you can be a newer complaint investigator or one that has been investigating complaints for a while and are looking to improve your process. These sessions are geared towards complaint investigators and the only thing we ask is that you bring copies of:
- At least one redacted state complaint
- At least one redacted letter which describes allegations and asks for documentation (if your state does this)
- At least one redacted final complaint report
- At least one redacted closure letter (if your state does this)
Session 1: Coaching Tips for Complaint Investigators- Early Investigation
Our first session is designed to review what the process is for your SEA when you receive a complaint. Who and how does your SEA determine if a complaint is sufficient? What does initial contact with parties look like in your state? Do you contact parties via email, telephone or mail? How do you get documentation?
The intent of this session is for you to bring something that you would like to run smoother so that there is less stress around meeting the 60-day timeline, and to make sure you get the right documentation so that you can effectively investigate a complaint. While we will offer tips, we will also look for participants to add their successful procedures to the discussion.