Ms. Zangara is the Intake Coordinator for Special Education Mediation Services. She is part of a team that manages inquiries about special education dispute resolution and provides intake services to parents and school personnel requesting mediation and facilitation services. Before coming to SEMS, Ms. Zangara worked with the parents and school personnel of the Chicago Public Schools in the area of special education dispute resolution for more than 20 years. Ms. Zangara is a licensed attorney in Michigan and Illinois and formerly served on her local school board.