This interactive training is designed to equip Parent Center staff with the knowledge and tools necessary to effectively support and coach families through the Individuals with Disabilities Education Act (IDEA) mediation process. This workshop will provide a comprehensive overview of the mediation process, helping Parent Center professionals guide families in making informed decisions and advocating constructively.
Participants will explore the fundamental elements that define successful mediation, including the roles of the mediator, the rights of the parties involved, and the structure of a typical mediation session. The training will also address common misunderstandings and clarify which types of issues are appropriate—or not appropriate—for mediation under IDEA.
In addition to procedural guidance, the session will focus on the human side of mediation, offering strategies for managing the emotional dynamics that often accompany disputes in special education. Participants will learn how to help parents remain focused, communicate effectively, and use relevant data and documentation to support their case.