This session explores how informal complaints can serve as a powerful tool for addressing concerns in special education. Despite the advocacy expectations placed on families under IDEA, many communities face challenges to engaging in formal dispute resolution processes. This presentation will examine how informal complaints provide a potential pathway for families to share concerns, revealing critical insights about system health and unmet needs. Using insights from the Bureau of Indian Education (BIE) dispute resolution team, we will discuss how informal complaints have driven system changes. Participants will also learn strategies to encourage authentic family participation, especially among families with complex needs. The session will emphasize actionable ways for educators and administrators to use informal complaints to strengthen relationships with parents and families and support students with disabilities.
Speakers